When a flight is disrupted
Flight Compensation
Use this page to organise your journey details, then ask a qualified provider whether the circumstances can be assessed under the applicable rules.
Flight disruption information
A reserved place for provider assessment
The future provider area is separated from general preparation guidance so no eligibility decision or outcome is implied.
FLIGHT COMPENSATION PLACEHOLDER
Provider assessment will appear here
This reserved area is prepared for a future approved provider tool. Eligibility checks, claim submission, legal advice and compensation outcomes are not active on this page.
Travel with a clear plan
Prepare the facts before seeking advice
Rules can depend on the journey and disruption, so keep clear records and use a qualified source for assessment.
Keep journey evidence
Retain the booking confirmation, boarding passes, notices and relevant receipts connected with the disruption.
Record the disruption
Note times, route changes and information provided by the airline or airport.
Check the applicable rules
Ask a qualified provider or relevant authority to assess the facts; this page does not decide eligibility or outcome.
Use the Route Creator for a future trip outline. It does not assess disruption, eligibility, claims or compensation.
Plan your journey
Tell us what your ideal trip looks like and get a suggested day-by-day itinerary in seconds.